Frequently Asked Questions

Yes! A portion of your fare goes to support your group.

And no matter where you want to go, you can support your group through your travel. Here are three ways to give back to your group and still get Go Next travel support:

• Travel on a Go Next trip your group has selected.

Have a trip outside of your group in mind? You can still get support from Go Next and support your group:

• Book any trip Go Next offers and tell us your group affiliation.
• Book any trip with our cruise partners and name Go Next as your travel agent.

The number of Go Next Program Managers on a trip varies depending on the number of Go Next travelers.

Yes, a Go Next employee is on call and available the day of departure.

Go Next has partnered with Oceania Cruises since 2009.

Go Next is open Monday-Thursday from 9:00AM-5:00PM Central Time (CT).

If your reservation is booked with the simplyMORE™ amenity offer, gratuities for the onboard staff are not included in your cruise fare and will be added to your stateroom account as follows.  

If your reservation is booked with Your World Included™, gratuities are included with your cruise fare.
*The executive concierge onboard can adjust gratuity amounts. Feel free to leave a little extra for any staff who provides you with exceptional service.

Yes, but data-service and roaming charges may apply. Please check with your phone carrier to see what is covered and what they recommend for an international package if you are traveling abroad.

All passengers are required to have a passport that is valid for six months beyond the conclusion of the trip. This is a precaution in case of an unforeseen circumstance, such as a medical emergency that would require you to stay in the port longer than planned.

Each ship is equipped with limited medical facilities and staffed by international medical personnel. Customary emergency room fees and charges do apply for medical services.

Guests can bring six bottles of wine per stateroom on board at the beginning of the sailing. Any additional purchases made during the cruise at any of the ports will be held for you until the end of the cruise. A corkage fee of $25 will be applied.

Concierge Level room guests get priority check-in, along with the services of a dedicated concierge, unlimited access to the Aquamar Spa Terrace, free laundry service (limited to 3 bags with 20 items per bag), and the luxury of ordering room service from the Grand Dining Room during lunch and dinner.

In addition to all concierge-level features, guests booking Penthouse Suite and above get 24-hour butler service, priority luggage delivery, in-suite evening canapés, course-by-course in-suite dining, and room service from any specialty restaurant. Guests also receive coordination of shore-side dinner and entertainment reservations, and packing and unpacking upon request. Guests booking Penthouse Suites and above on Marina and Riviera also gain exclusive access to the private Executive Lounge.

Yes, there are transfers to the city center for some, but not all, ports of call. A list of ports with a complimentary shuttle into town will be provided on board.

Oceania Cruises recommends at least 75 minutes between shore excursions.

The power voltage is 2-110, 2-220 AC, which can be used for battery chargers, razors, etc.

For domestic trips: Guests will meet a representative in the baggage claim area; look for an Oceania Cruises sign.

For international trips: Upon arrival, go to baggage claim to collect your luggage. Once you come through immigration/customs, exit the main arrival hall and look for an Oceania Cruises sign.

Yes. The guest launderette is available to use free of charge. Facilities are available from 7AM to 10PM every day. Alternatively, the cruise line can do your laundry for a fee.

Oceania Cruises has some great resources for more information.

For information you’ll want to know before you set sail, click here. 

For information pertaining to life on board, click here.

For other miscellaneous information, click here.

If you still have questions, don’t hesitate to give us a call!

All gratuities on and off the ship are included in the price of your fare, including those to ship staff, drivers, local guides, and porters.

Yes, but data-service and roaming charges may apply. Please check with your phone carrier to see what is covered and what they recommend for an international package.

No; there are no medical facilities available on board. However, the ship is usually very close to land, and if medical attention is needed, the ship can dock for transportation to a hospital.

Electricity on board all ships is 220V. A power plug adapter will be required to use small appliances such as electric shavers, clocks, mobile phone chargers, etc. Scenic does not provide the required adapters.

Laundry services are available for an additional charge. There is no dry cleaning.

Each cabin is equipped with an HDTV, minibar, safe, bath amenities, and a hair dryer.

No. Please wait until you have claimed your luggage at the destination airport to attach your Scenic luggage tag. This will ensure airline companies will not tear off this tag.

All passengers are required to have a passport that is valid for at least six months beyond the conclusion of the trip. This is mandated by the U.S. Department of State.

All purchases on board are charged to your shipboard account. The onboard currency during European river cruises is the euro. Shipboard accounts may be paid in euros or by credit card. The onboard currency during Russian river cruises is the ruble; however, shipboard accounts for trips in Russia may only be paid by credit card.

The purser will be able to exchange money on board for a fee, although you may want to bring some local currency of your own.

Most European countries will use the euro, although some still have their own local currency (i.e., Scandinavia, Switzerland, Russia, and Baltic states). For small purchases ashore or in small towns, local currency is advantageous. Many locations accept major credit cards. ATMs are located on shore at some stops. Prior to departure, you should confirm your ATM card and PIN will work overseas. Most credit cards charge a fee (about 3%) for currency exchange.

Mini fridges are included in the suites but can be requested to be in other staterooms for medical reasons only.

Nightly entertainment ranges from interactive lectures to live musical performances based on the areas visited on the cruise.

Resort casual attire is recommended while onboard. For dinner, men should wear a button-up or a polo shirt with slacks. Women should wear a dress or a nice top and slacks.

American Cruise Lines does not offer transportation from the airport to the hotel. However, if you have a pre-cruise hotel stay booked, you will be provided with transportation from the hotel to the ship on the morning of your embarkation. Additionally, there is a complimentary transfer from the ship to the airport at the end of the cruise.

Internet Wi-Fi service on all ships and is powered by Starlink.

Each ship is equipped with an elevator that stops at each deck to facilitate movement throughout the ship.

American Cruise Lines provides open seating at each meal in the dining room, accommodating all guests at one time.

The skilled chefs carefully select fresh seafood, meats, and produce based on the regions visited during the sailing. Special menus are available to accommodate guests with restricted diets. Most dietary needs can be met, but advance notice is appreciated.

American Cruise Lines provides complimentary wine and beer during lunch and dinner service. A complimentary cocktail hour with a full bar is hosted each evening before dinner. Soft drinks, coffee/tea, water, and snacks are available 24 hours a day.

There will be two to four shore excursions offered at each port of call that cater to a range of different interests and activity levels.

American Cruise Lines has three categories of excursions: Featured, Premium, and Signature. Featured excursions are included in your cruise fare and there is at least one included in each port of call on cruises on the Mississippi River, Columbia & Snake Rivers, and Alaska. Premium excursions typically cost between $10 and $99 per person, and Signature excursions are exclusive experiences for very small groups of guests. These can be fishing charters, flight-seeing tours, kayaking excursions, or farm-to-table culinary experiences. Signature excursions start at $100.